{"id":7306,"date":"2023-10-26T08:32:50","date_gmt":"2023-10-25T23:32:50","guid":{"rendered":"https:\/\/www.talkappi.com\/?page_id=7306"},"modified":"2024-06-27T21:15:29","modified_gmt":"2024-06-27T12:15:29","slug":"top","status":"publish","type":"page","link":"https:\/\/talkappi.com\/","title":{"rendered":"The ultimate hospitality guest experience platform “talkappi”"},"content":{"rendered":"

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The guest experience platform for hotels, \u201ctalkappi.\u201d
\nLeveraging AI, we have developed a vertical SaaS solution, \u201ctalkappi,\u201d for hotels in three key areas: \u201cLabor-saving DX,\u201d \u201cReservation Sales,\u201d and \u201cCustomer Data Infrastructure.\u201d We support hotel operations through services including chatbots, on-travel web apps, and CRM\/MA systems.<\/h1>
\"service<\/div>[\/vc_column][\/vc_row][vc_row row_id=”whyus”][vc_column text_align=”center” width=”1\/1″]
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\"\"<\/div>Increased guest satisfaction<\/strong><\/span><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"\"<\/div>Streamline operations<\/strong><\/span><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
\"\"<\/div>Revenue growth<\/strong><\/span><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_id=”solutions”][vc_column width=”1\/1″]
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No need for custom development. Immediate Time-to-Market !<\/h1>

We’ll manage the initial set-up process in 3 Weeks with no upfront costs.
\nHotels only need to review the setup and click to begin!<\/h1>[\/vc_column][\/vc_row][vc_row row_id=”clients”][vc_column width=”1\/1″]
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800+<\/h1>

Major hotels<\/h1>[\/vc_column][vc_column width=”1\/4″]

20M<\/h1>

End Users<\/h1>[\/vc_column][vc_column width=”1\/4″]

37<\/h1>

External
\nsystem link<\/h1>[\/vc_column][vc_column width=”1\/4″]

99%<\/h1>

CRR<\/h1>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″]
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\u2460 Using the latest technology for significant reduction of inquiries<\/h1>

\u25ce Highest automatic response rate of 96%
\n\u25ce Self-resolution of problems to reduces phone and online inquiries
\n\u25ce Specialized in the travel industry for full support from “pre” to “post” travel
\n\u25ce Cut time at reception by taking requests through the chatbot<\/h3>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”]
\"\"<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bottom_padding=”20″ row_id=”sec2″][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”]
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\u2461 Centralized management of customers from multiple channels for an efficient operation<\/h1>
\"\"<\/div>

\u25ce Easy management of information and update to provide the latest information
\n\u25ce The one and only in the industry! Available on multiple channels
\nOfficial app, LINE, META (fomer Facebook), WeChat, etc. linked over 400 facilities
\n\u25ce Facility information managed by talkappi can be used in the official website, official app, digital signage, guest room VOD, etc. through API linkage
\n\u25ceMaintain connection with the users and gain regular customers<\/h3>[\/vc_column][\/vc_row][vc_row bottom_padding=”20″ row_id=”sec1″][vc_column text_align=”center” width=”1\/2″]

\u2462 Resolve language barriers and provide a smooth services to foreign guests<\/h1>

\u25ce Multiple automatic translation engines including DeepL and Google translation installed
\nFAQs and visual contents are translated by native speakers
\n\u25ce Usable in 109 languages including Japanese, English, Simplified\/Traditional Chinese, and Korean.
\n\u25ce No need to set the language manually, the language will automatically change subject to the language used by the guests
\n\u25ce Increase the operation rate by bringing in foreign travelers<\/h3>[\/vc_column][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”]
\"\"<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row text_align=”center” bottom_padding=”20″ row_id=”sec4″][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-xs”]
\"\"<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column text_align=”center” width=”1\/2″]

\u2463 Offering on-travel information for a better travel experience and customer satisfaction<\/h1>

\u25ce Our original on-travel app, “VERY”, available in multiple languages,
\nprovides all the information so guests can enjoy their trip to the fullest.
\n\u25ce Easy to use! Just scan a QR Code on the smartphone and guests are good to go
\n\u25ce Introduce details about the facility or useful information on “VERY”
\nFacility guide, information about equipment, information about activities\/services\/resrvations, nearby facilities\/restaurant information, nearby tourist spots, event information, etc.
\n\u25ce Additional tools include display of crowdedness, waiting time, and apps for hotel staff <\/h3>[\/vc_column][\/vc_row][vc_row bottom_padding=”20″ row_id=”sec5″][vc_column text_align=”center” width=”1\/2″]

\u2464 Extensive support after release, resulting in 99% repeat use of service <\/h1>

\u25ce Preparation is mostly handled by us and full support by our staff offered after service starts
\n\u25ce Minimum 2 weeks until release. An addition of 1 row of source code to start the service
\n\u25ce Extensive follow up support through regular meetings after service starts
\n\u25ce A speedy development of new features requested<\/h3>[\/vc_column][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”]
\"\"<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row text_align=”center” bottom_padding=”20″ row_id=”sec4″][vc_column column_center=”true” width=”1\/2″][vc_row_inner][vc_column_inner offset=”vc_hidden-xs”]
\"\"<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column text_align=”center” width=”1\/2″]

\u2465 No need to worry about the cost offering a fixed rate <\/h1>

\u25ce A reasonable pricing of about 1-2 nights stay per room
\nA variety of tools offered for a fixed price
\n\u25ce No initial fee, service charge, or compensation for contract termination
\n\u25ce Direct sales through LINE or Messenger to cut service charges.
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