talkappi Service Content and Service Level Objectives

1. Services Provided

  1. AI Chatbot "talkappi CHATBOT"
    1. Automated inquiry response service
    2. Management and analysis of related data
  2. Travel App "talkappi VERY"
    1. Information and booking services for travelers
    2. Management and analysis of related data
  3. talkappi SURVEY
    1. Survey tool
    2. Management and analysis of related data
  4. talkappi INQUIRY
    1. Inquiry form
    2. Management and analysis of related data
  5. talkappi ORDER
    1. Booking, reservation, and sales system
    2. Management and analysis of related data
  6. talkappi PAGE
    1. Web page creation tool
    2. Management and analysis of related data
  7. Newsletter Tool "talkappi NEWSLETTER"
    1. Newsletter system
    2. Management and analysis of related data
  8. talkappi MEMBER
    1. Membership system
    2. Management and analysis of related data
  9. talkappi BOOK
    1. Accommodation reservation system
    2. Management and analysis of related data
  10. Autonomous Knowledge Platform "talkappi KNOWLEDGE"
    1. Knowledge management system
    2. Management and analysis of related data

2. Recommended System Requirements for the Service

・Admin Dashboard

■PC
[Browser]
Microsoft Edge (Windows/Latest Version)
Google Chrome (Windows, Mac/Latest Version)
Safari (Mac/Latest Version)

■JavaScript
JavaScript must be enabled in browser settings. If JavaScript settings are disabled, the service may not be available.

・User Screen

■PC
[Browser]
Microsoft Edge (Windows/Latest Version)
Google Chrome (Windows, Mac/Latest Version)
Safari (Mac/Latest Version)

■Smartphone
[Browser]
Safari (iOS/Latest Version)
Google Chrome (Android/Latest Version)

[OS]
iOS 16 or later
Android 11 or later

■JavaScript
JavaScript must be enabled in browser settings. If JavaScript settings are disabled, the service may not be available.

3. Security of the Service

  1. Security of the service shall conform to the Security Whitepaper.
  2. Handling of personal information shall be governed by a privacy policy, ensuring strict compliance.

4. Customer Support

The details of customer support shall be as follows:

  1. Content and Types
    Answers and advice regarding questions on how to use the service.
  2. Support Provision Methods
    Email and task management tickets (phone support is for emergencies only)
  3. Support Hours
    Monday–Friday: 10:00–12:30 / 13:30–17:30
    (Japan Standard Time, excluding national holidays and the year-end/new-year holidays)
    ・In principle, our business days are weekdays excluding weekends and national holidays. However, any separate non-business days designated by us, such as the year-end/new-year holidays, will be notified in advance.
    ・Inquiries to the support desk are accepted 24/7, but replies may be sent on the following business day.

5. Service Level Objectives

The Company shall set the following service level objectives and endeavor to meet them.
*While we make every effort to achieve these objectives, actual performance may occasionally fall below the target values.

  • Service Availability
    24 hours a day, 365 days a year (excluding planned outages such as maintenance)
  • Uptime
    We aim to operate with a target uptime of 99.9% (excluding planned outages such as maintenance).
  • Planned Maintenance
    We perform maintenance on an irregular basis. During maintenance, the service may be temporarily unavailable. When maintenance is scheduled, we will notify users 10 days in advance via email and an announcement on the admin dashboard.
  • Incident Response and Recovery
    Recovery time objective (RTO)
    ・In the event of a system failure: Within 3 hours (provided that the target recovery time applies only within the customer support hours)
    ・In the event of a disaster: Within 5 business days
    Other matters shall comply with the Security Whitepaper.
  • Backup
    Matters concerning backups shall comply with the Security Whitepaper.
  • Data Deletion
    Matters concerning data deletion shall comply with the Security Whitepaper.
  • Incident Response and Other Matters
    Matters concerning incident response and other matters shall comply with the Security Whitepaper.

Established and Enacted on November 1, 2024
Revised on January 15, 2025
Revised on July 15, 2025
Revised on April 1, 2026